Need Help? We’re Here for You.

We are truly grateful for your support and walk with us. If you’re having any trouble with your account, downloads, or your membership, we’re here to assist you in love and truth. Please choose the best option below or submit a support ticket.

🔐 I keep getting redirected to the Join page, but I already have a membership. What should I do?

This usually means your browser didn’t keep your login session. Please:

  1. Clear your browser cookies and cache (especially on iPhones – Safari → Settings → Clear Data).
  2. Log in again manually at thehebrewnation.us/login.
  3. Try using a different browser
📱 Something isn’t working on my iPhone or Android phone.

Mobile browsers sometimes block site cookies or scripts. Try these steps:

  • Disable Private Browsing mode
  • Clear your mobile browser cache
  • Try a different browser (Safari, Chrome, Firefox, etc.)
  • Try both Wi-Fi and cellular data
  • Disable any VPN or ad blocker temporarily
  • Close all browser tabs and reopen the browser
🔑 I forgot my password. How do I reset it?

No worries. Just go to the login page and click "Forgot Password?" to receive a reset link.

🔒 I received a "Too Many Login Attempts" message or my account is temporarily locked.

This happens when multiple unsuccessful login attempts are made.

  1. Wait for the lockout period to expire.
  2. Do not continue attempting to log in repeatedly.
  3. Once the lockout period has passed, attempt login only once.
  4. If the issue continues, submit a support ticket with a screenshot.
🛠️ I can't log in even though my username and password are correct.

Please try the following steps:

  1. Close your browser completely and reopen it.
  2. Open a Private/Incognito window.
  3. Manually enter your username and password.
  4. Do not use autofill or saved passwords.
  5. Attempt login only once.
  6. If the issue continues, submit a support ticket.
🎥 The video won’t play or keeps buffering. What can I do?

This is often caused by a slow connection. Try:

  • Refreshing the page
  • Switching to Wi-Fi or a stronger signal
  • Using a different browser
💳 How do I update my billing info or cancel my membership?

Go to our secure billing page at billing.thehebrewnation.us. There you can:

  • Update your card info
  • Download past invoices
  • Change or cancel your membership
📋 What information should I include when submitting a support ticket?

To help us resolve your issue quickly, please include:

  • Device (iPhone, Android, Windows, Mac, Tablet)
  • Browser (Safari, Chrome, Firefox, Edge, etc.)
  • Whether you were on Wi-Fi or cellular data
  • The page you were trying to access
  • A screenshot of the issue
  • A brief description of what happened

Still Need Help?

If these steps did not resolve your issue, please submit a support ticket and include your device, browser, screenshot, and what happened.

Submit a Support Ticket
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